Charge 3 battery is dead

[Angryfit]

Have a Fitbit charge 3 and battery lasts 2 days, customer service cannot help say they cannot provide troubleshooting advice and that product is out of warranty despite only being 15/16 months old.  Not good service or product

Moderator edit: subject for clarity/word choice 

[WilsonFitbit]

Hello @Angryfit. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. I also appreciate your feedback and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, I'd like to let you know that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

Lastly, if you still have questions or additional comments, I recommend replying back to your case and our Support Team will be able to continue assisting you. 

See you around.