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Charge 3 battery is draining within 24hrs

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‎07-20-2020 04:29 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-20-2020 04:29 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

My charge 3 will not charge only had it a week watched it discharging its battery would not charge from its charger and now is unresponsive. Ridiculous really, i upgraded from a Charge 2.  wish i hadn't bothered feel pretty brassed off as tried their chat on the net and very poor service.

 

 

Moderator Edit: Clarified subject

 

  

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‎07-21-2020 08:48 - edited ‎11-03-2023 17:08

‎07-21-2020 08:48 - edited ‎11-03-2023 17:08

Hi there @DavoLFC, welcome to the Community Forums. I'm sorry to hear that your Charge 3's battery is draining too quickly. I'll be glad to help you with this situation.

As a first approach, I'd suggest restarting your Charge 3 by following these steps. Then, please make sure to check these tips and recommendations: Can I extend my Fitbit device's battery life?

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around, keep me in the loop. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-21-2020 08:48 - edited ‎11-03-2023 17:08

‎07-21-2020 08:48 - edited ‎11-03-2023 17:08

Hi there @DavoLFC, welcome to the Community Forums. I'm sorry to hear that your Charge 3's battery is draining too quickly. I'll be glad to help you with this situation.

As a first approach, I'd suggest restarting your Charge 3 by following these steps. Then, please make sure to check these tips and recommendations: Can I extend my Fitbit device's battery life?

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around, keep me in the loop. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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