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Charge 3 battery is dying within a day after a full charge

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‎08-02-2020 05:39 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-02-2020 05:39 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

My charge 3 when fully charged is dying within a day. I already rebooted and cleared data on the device. I also turned off notifications and screen  wake. This has been happening for a week now. Help

 

 

Moderator edit: subject for clarity

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‎08-03-2020 19:33

‎08-03-2020 19:33

Welcome to the Fitbit Community, @Robin24.

 

I am sorry to hear the battery on your Charge 3 is draining faster than expected. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

You can confirm the tips for preventing battery drain at Can I extend my Fitbit device's battery life?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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