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Charge 3 battery lasts less than a day

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‎01-23-2020 07:35 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-23-2020 07:35 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Bought the watch April 2019, and yesterday something happened to it that I can't understand. Tbe battery last for just a few hours. It was 100% charged when I went to bed. This morning, after 6 hours sleep, the battery was at 40%. Can this be fixed in any way? The battery would usually last for 5-6 days. Anyone else that has experienced this?

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‎01-24-2020 09:33

‎01-24-2020 09:33

Hi @Krilis. Welcome to the Community Forums.

 

Thanks for letting me know about your Charge 3 and its battery behavior. As with any other electronic device, the battery will depend on the features and how often they're used, such as heart rate, notifications or GPS tracking. This doesn't mean that you shouldn't use them but just to take into consideration the conditions that may affect your tracker's battery.

 

That said, since you mentioned that the battery drained 60% in around 6 hours, I'd recommend to:

  1. Clean the gold contacts on the Charge 3 and charging cable to make sure both are making a good connection when charging them.
  2. Take a look to the tips described here to maximize the battery's life. 
  3. Fully charge your Charge 3 one more time and monitor its behavior during the day.

 

By the way, I've moved your post to the Charge 3 board so you can receive more related responses about this situation and to keep our forums organized.

 

Keep me posted.

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