Hi everyone,
my Charge 3 (purchased 9 months ago) has had a dramatic decrease in battery life, starting about 2-3 weeks ago. Before, I could easily use it all day and night, with 2-3 runs a week, and had to recharge it after 7 days or longer. Now, I can get about 5-6 hours of usage after a full charge cycle.
Since this seems to be the only way to contact customer support, if I don't want to twitter about it, I would appreciate some input/help from an official side. Steps I already took, after extensive searches through the forum and advice on similar cases: (connected cell phone is an Android, btw)
- Fully charged and restarted watch several times -> no effect
- Updated App -> No effect
- I have turned off bluetooth and gps on my cell phone when I'm not on a run, thanks to the insane permission policy of the app needing access to those even when it's in the background (but that's a discussion for another time). However, the battery drain is the same whether the watch is connected to the phone and syncing or not
- Notifications are disabled. All-day sync can not be toggled in the new version of the app anyways, many people on the forum reporting similar issues to mine after that update
- Nothing in my behavior and usage pattern has changed
I'd be thankful for new suggestions, or if that fails, and it's really just a faulty battery, instructions on how to replace the charge3 under its warranty
