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Charge 3 battery life not lasting and lines on display after swim

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‎11-06-2020 03:25 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-06-2020 03:25 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

My fitbit has startered to have black lines on the screen after swimming less than 1 meter, later red light has appear flashing getting the  low battery quickly.  Its seems that isn't waterproof as they say, I'm very dissapointed since now my fit charge 3 screen has gone Black and it' totally death.  I would think twice to buy another one Next time. 

 

Moderator Edit: Clarified subject

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‎11-06-2020 18:25

‎11-06-2020 18:25

Hi @Luismarsh1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. Let me share with you that the battery of our Charge 3 was designed to last 7 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance and should fix the display issue that you're currently experiencing.

 

Let me know if further assistance is needed and if you have any additional questions.

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