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Charge 3 battery not charging

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‎07-26-2020 19:53 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 19:53 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

After downloading new firmware,  my battery drained very quickly, is empty & doesn't seem to want to charge. There is no battery face or anything else. 

 

 

Moderator Edit: Clarified subject

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‎07-29-2020 12:20 - last edited on ‎06-20-2025 09:36 by Fitbit Moderator

‎07-29-2020 12:20 - last edited on ‎06-20-2025 09:36 by Fitbit Moderator

@Galiz Thanks for joining us! 

Let me help you with your Charge 3 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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