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Charge 3, battery not charging

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‎10-13-2020 03:27 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎10-13-2020 03:27 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

Hi, my Fitbit Charge 3 not working, not charging, when I put it on charge just sits with a smiley face. When it does charge, it just vibrates continuously then very quickly out of battery again!! 

 

 


Moderator edit: subject updated for clarity

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‎10-14-2020 11:52

‎10-14-2020 11:52

Hello @SunsetRunner, welcome back to the Community forums. 

 

Thank you for the information provided regarding the battery of your Charge 3 that is not charging properly.

 

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

 

Please keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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