help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 battery not keeping a charge and Heart Rate monitor no longer working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2020 06:34 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 06:34 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

I have had to charge my Charge 3 4 times in the last 8 hours. It doesn't keep a charge for longer than an hour. I've tried restarting it, but it just stays on the notifications screen. Also the LED light no longer shows up. I've tried to chat with support, but the page doesn't work. How do I start a return? I've only had this product for 30 days

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-10-2020 10:08

‎07-10-2020 10:08

A similar thing is happening to me. I’ve had my fitbit for a while and it suddenly stopped holding a charge for longer than an hour or two. Just before it stopped working, it was recording heart rates that weren’t accurate at all — like saying I was doing cardio when I was actually sitting still. 

Best Answer
0 Votes