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Charge 3 battery percentage is different than the one in the Fitbit app

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‎02-07-2020 20:15 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-07-2020 20:15 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

My fitbit charge 3 battery on the screen is incorrect to the app. The app has the correct i formation. How do i fix this?

 

 

Moderator edit: updated subject for clarity

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‎02-08-2020 12:34 - edited ‎10-08-2023 08:56

‎02-08-2020 12:34 - edited ‎10-08-2023 08:56

Hi there @Worker2, welcome to the Community Forums. Thanks for the details provided about the battery percentage on your Charge 3. 

In regards to the battery percentage on your Fitbit app, it updates the battery level every time you sync. So if you haven't synced yet, your app will remain the battery percentage of the last synced. 

Once you charge your device make sure to sync and you'll see that the percentage on your Charge 3 will match with the one on your Fitbit app.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-08-2020 12:34 - edited ‎10-08-2023 08:56

‎02-08-2020 12:34 - edited ‎10-08-2023 08:56

Hi there @Worker2, welcome to the Community Forums. Thanks for the details provided about the battery percentage on your Charge 3. 

In regards to the battery percentage on your Fitbit app, it updates the battery level every time you sync. So if you haven't synced yet, your app will remain the battery percentage of the last synced. 

Once you charge your device make sure to sync and you'll see that the percentage on your Charge 3 will match with the one on your Fitbit app.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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