Charge 3 battery short life after firmware update

[Scott449]

after the 60.39 update my battery does not last as long. before the update i could go about 7 days and have 15-20% battery left.  now after 5 days i get a low battery warning. whats going on here?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Scott449, thanks for stopping by! Thanks for bringing this to my attention. I've been testing my Charge 3 and the battery life on my device seems to be better after the firmware update. 

I'd recommend restarting your Charge 3 one more time. Then, let your device to run out of battery to charge it again. Keep an eye on it to see how the battery goes. You can also see, Can I improve my Fitbit device's battery life? 

As a side note, we recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[YVP]

I have the same problem. Ever since the firmware update, my battery life went from 5 to 6 days to less than two days. I have restarted already and it does not seem to help.

[MarreFitbit]

Hi there @YVP, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to posting here. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.

[Pmiller303]

My charge 3 doesn't last a day it a little after noon after being on the provided charger last night and it's dead. I have started restarted , Bluetooth on off, force stop app. Turned off all notifications, still half day dead fit bit

[JamesJai]

Got exactly the same problem. Huge reduction in battery life after the firmware upgrade. There's clearly a probme here that will damage fitbits reputation. 40% charge to 0 in a few hours. Thats unusable!