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Charge 3 - battery short life, offered discount for a new one.

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‎11-02-2021 16:26 - last edited on ‎11-02-2021 19:11 by Fitbit Moderator

‎11-02-2021 16:26 - last edited on ‎11-02-2021 19:11 by Fitbit Moderator

My device was bought in 2020, a battery was already replaced, this is the second time it is happening.

First time the attendant told me over the phone that it happens with many devices.

 

This is an absurd – offering a discount to buy a new device, while the current one just worked as expected for 1 year and few months. I bought a product to work as described, it didn’t, why should I buy it again and keep the fidelity?

 

It is not a product with long term quality.

Moderator edit:  updated subject for clarity

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‎11-02-2021 19:13 - last edited on ‎06-24-2024 08:57 by Fitbit Moderator

‎11-02-2021 19:13 - last edited on ‎06-24-2024 08:57 by Fitbit Moderator

@Tcrj Nice to see you in the Community!  Thank you for your message and feedback as well for taking the time to contact Support. .

This isn't the experience that we want you to have and please know your feedback hasn't gone unnoticed, and will be passed along to the proper department so we can improve our services.

We appreciate your feedback. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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