Charge 3 black and white lines on the screen

[AHuston]

My charge 3 has had the white vertical lines show up before I was able to reset watch and they went away. They have returned. I have tried resetting it. I have also tried changing the clock face and that didn't work this time. I have been dealing with the white lines but now it has a black horizontal line at the top and is not working when I touch the face to change screen. I have fallin in love with my charge 3 but they seem to have problems. How is the Versa Lite? Does it compare to the charge 3??

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @AHuston, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thank you so much for troubleshooting your Charge 3 prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

In regards to the Versa Lite, we recommend checking out our comparison page at https://www.fitbit.com/compare, where you can see at a glance the features that each tracker provides. 

Please let us know if you have a question our comparison page doesn't answer and we'll be happy to get you the information you need. 😉

[Lezzles]

I have the exact same problem, also the screen does not change when I tap it. I have updated to the latest version of the app, I have switched it off and on and i have also amended the clock face etc. Tapping the screen wakes it up and shows my chosen clock face, but tapping it again does nothing. Also pressing in the button simply turns the same screen on and off, it doesn't go to the next screen. Swiping it in any direction does nothing either.

[MarreFitbit]

Hi there @Lezzles, welcome to the Community Forums. I appreciate you've taken the time to restart your Charge 3 and to change the clock face in order to fix the screen. Nice way to go! 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

[Lealucas]

I have the same issue. I turned it off and did a reset. I sync regularly. Do i need to have it fixed? 

thank you 

[Lezzles]

I tried this too but it didn’t fix the problem. I wrote to Fitbit and they
sent me a new one!

[MarreFitbit]

Hi there @Lealucas, welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3's screen. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. We hope to get you back on track soon!

Hello @Lezzles, thanks for sharing your outcome. I'm glad to hear that our Support Team replaced your Charge 3. I'll be around if there's anything I may do for you in the near future. Have a nice day!