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Charge 3, black line at the top

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‎10-27-2020 03:45 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-27-2020 03:45 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

The top of my screen has gone black and I can’t see the steps. I’ve tried restarting and changing the clock face but no luck.

 

any ideas ?

 

 


Moderator edit: subject updated for clarity

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‎10-27-2020 06:23

‎10-27-2020 06:23

I've got this too.

 

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‎10-29-2020 11:20

‎10-29-2020 11:20

Hello @Saritaj, welcome to the Community forums, I'll be glad to help you with this.  

 

Thank you for sharing that you've been having trouble with the screen of the Charge 3 and that you've tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Keep an eye on your inbox. 

 

@Cathyodire, I've sent your information as well, but it seems that you already have a case created or that you already got in touch with them.

 

Let me know about the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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