help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black lines across display after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2021 16:51

‎07-15-2021 16:51

I have a Fitbit Charge 3 that I went swimming in a pool with for the first time this week and it now has black lines across the centre of the screen. The top and bottom of the display are unaffected. It is still tracking my activity. I plugged it in and it reset it, but it made no change. The device is a replacement device and I have had for over a year. Is there anything that can be done to fix this issue?

i have got it wet before when doing dishes or bathing children, but have not ever had it submerged for longer periods before. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-15-2021 18:00

‎07-15-2021 18:00

Hi @choffman ! Nice to see you here. Thank you for your report and information.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected
 
See you around. 
 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes