Charge 3 black lines across the screen

[Mrs_ess_jay_jay]

Hi

I received my fitbit charge 3 just under a year ago. A couple of days ago it froze. When I restarted it as usual, there were horizontal lines across the screen.

I have tried both the short and long re-set. I have also ensured my app is updated and that my watch has synced with the app. 

It appears as though this is a common issue and that other people with the same problem have received replacements. Please assist.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Mrs_ess_jay_jay, welcome to the Community Forums. Thank you so much for restarting your Charge 3 to fix the screen.

Since the restarts didn't work, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your suggestion @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

[firelily397]

Hi, I’m having the same issue. I’ve done the hard resets and changes the clock face a few times to see if that would work and I still have multiple black lines across the screen face. Is there another fix for this. I’ve had this less than a year. Thank you!!

[SunsetRunner]

Contact Customer Support.