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Charge 3 black lines across the screen

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‎01-01-2020 14:05 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 14:05 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

My Charge 3 is less than 4 months old.  I already have to reboot it at least once a week because the alarm stops working.  Today 2 horizontal lines have appeared on the screen.  I’ve tried rebooting and changing clock face but they are still there.  Others with this issue were told to start their own topic so that’s what I’m doing as I don’t know what else to try.  Advice gratefully received, thank you.

 

 

Moderator edit: updated subject for clarity

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‎01-01-2020 16:57

‎01-01-2020 16:57

Contact Customer Support.

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‎01-01-2020 16:57

‎01-01-2020 16:57

Contact Customer Support.

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‎01-02-2020 06:54 - edited ‎10-09-2023 08:27

In response to SunsetRunner

‎01-02-2020 06:54 - edited ‎10-09-2023 08:27

Hi there @ReclusiveFox, welcome to the Community Forums. Thanks for already restarting your Charge 3 and changing the clock face to fix the lines on the screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Thanks for your help @cbwilsha.

Maria | Community Moderator, Fitbit


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