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Charge 3 black lines across the screen

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‎03-11-2021 10:51 - last edited on ‎03-11-2021 11:20 by Fitbit Moderator

‎03-11-2021 10:51 - last edited on ‎03-11-2021 11:20 by Fitbit Moderator

Hi there 

 

I have had this Fitbit for about 15 months. There are many black lines across the screen which seems to be getting worse. 

The screen even when on auto or normal is not bright. I can now only read the screen on the dark. So it’s completely useless during the day. It’s very disappointing. 

ive read through some of the articles and it seems to be a common issue. How can this be supported? 
lindsay 

 

Moderator edit: subject for clarity

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‎03-11-2021 11:24

‎03-11-2021 11:24

Hello @LindsayNN, welcome to the community forums! Thank you for the information! 

 

I'm very sorry for the experience! For screen inconveniences, my best recommendation is to follow the suggestions and tips from this thread. If the steps don't help, the best way to get help is to contact the Support Team. You can click on the link provided in the thread to contact them. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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