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Charge 3 black lines and going crazy

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‎12-08-2020 14:24

‎12-08-2020 14:24

HI Everyone,

 

It looks like I am having some of the same issues as other with the black lines showing up on the face. I have followed tried a hard reset, checking for updates, pairing and unpairing the device and changing the clock face. All with no luck. It's to the point now I can't actually tell how many steps I've done and the clock is getting very difficult to see.

 

Last week it also went haywire on 3 separate occasions. Telling me that my heart rate was 150+ while in a seated position or laying in bed. My BP monitor told me at the same time I had a heart rate in the 60s. I'm pretty sure I would be dead if I actually had that high of a heart rate and calorie burn for the length of time it claimed. 

 

Anyone else experiencing more than 1 issue like me?

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‎12-09-2020 03:20 - last edited on ‎04-30-2025 06:55 by Fitbit Moderator

‎12-09-2020 03:20 - last edited on ‎04-30-2025 06:55 by Fitbit Moderator

@MizBellum Welcome to the Fitbit Community! It's great to have you here!

Let me help you with these issues and thank you for troubleshooting this issues. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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