Charge 3 black lines on screen

[DouggieB1]

So I started to notice a black line appear on the screen of my charge 3. Thought it must of been my eyes at first but can now see a clear line through the heart rate at top of the screen. I have tried restarting the device and my phone and have also tried changing clock faces. Anyone have any ideas?

[clairemckie1]

I have this problem too and I can’t read my time properly as there are lines across the top of the screen. Rebooting and clock face changing hast fixed it either

[DouggieB1]

Hey Claire

im at a bit of a loss as this morning I’ve noticed two more lines. I haven’t done anything over the odds to the device like dropping it. Just hope someone posts a fix soon. 

[snowy-joey98]

Hey, I've had the exact same problem. There's now more lines on the screen today

[clairemckie1]

What can we do to fix it or exchange it?

Sent from my iPhone

[DouggieB1]

I’m not too sure, but I’m hoping a customer service advisor picks up on this message and is at least able to post a fix if not a way to get it sorted as I’m pretty gutted after a couple of months to be running in to such issues

[clairemckie1]

Me too, I’m really impressed with my charge 3 overall, but this is spoiling it as I keep reading the time wrong! Hopefully a solution soon! Anyone else got this problem?

Sent from my iPhone

[Warmojones]

Mine has done exactly the same. A few days ago I noticed it slightly fuzzy at the top edge and I changed clock faces but nothing changed. Today I’ve noticed the top of the time chopped off completely. I googled the problem and saw someone said to try a long reboot but I can’t find the procedure anywhere.

[NotHappyUser]

Everyone should get a hold of costumer service.  They will replace it if you're within the 1yr warranty.  Know that you will get a "certified" refurb and you will not get any kind of extended warranty with the refurb device.  Once you've reached one year of ownership your warranty is gone regardless of device.

I think everyone needs to reach out.  The Charge 3 has been by far the worst FitBit device I've owned.  I'm very disappointed with all the glitches and problems and false information it reports.

[clairemckie1]

Thanks for the information

Sent from my iPhone