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Charge 3 black lines on screen

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‎10-10-2020 00:38 - last edited on ‎10-11-2020 12:20 by

‎10-10-2020 00:38 - last edited on ‎10-11-2020 12:20 by

I have a number of black lines both vertically and horizontally on screen which over the past few days are increasing. I have changed clock face, rebooted and carried out a short and long restart....still no joy... please help customer support team 😞

 

 

Moderator edit: subject for clarity 

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‎10-11-2020 12:15

‎10-11-2020 12:15

Welcome to the Fitbit Community, @ClareGr.

 

I am sorry to hear your Charge 3 screen has black lines. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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