Charge 3 black lines on the screen and battery won't charge

[Gvaughn27]

My Charge 3 is full of Black Lines. I've done the 8sec restart and 15 sec reset. Problem remains. Also I charged it all night and after 2 hours back down to 10 % power. I need my Charge 3. Please help. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @Gvaughn27, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3's screen has black lines and that the battery is not lasting as expected. Thank you so much for taking the time to troubleshoot your tracker prior to contacting us. Nice way to go! 

I've seen you contacted our Support Team after posting here and that they have helped you with this.

Let us know if you still have any questions present. 😉

[Gvaughn27]

Thank you

[JanetDWms]

I'm having same problem with the black lines, to the point where the screen cannot be read. I've taken all the trouble shooting steps, including charging, re-boot and even changing clock face.. All to no avail.

[MarreFitbit]

You're welcome @Gvaughn27! 😉

Hello @JanetDWms, welcome on board. I'm sorry to hear that your Charge 3's display is still not responding after the troubleshooting steps you've already done. 

Said so, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime.

[Gvaughn27]

Thank you for your email. Since I'm outside the warranty period, support
offered me a discount on a new tracker.