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Charge 3 black lines on the screen and won't hold a charge

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‎07-19-2020 14:34 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 14:34 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

My heart rate monitor stopped working, It barley holds a charge for a day and I have a black line down the center. I’ve rebooted it a couple of times with no change. Not sure what else I need or could do. 

 

Moderator Edit: Clarified subject

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‎07-20-2020 10:35 - edited ‎11-08-2023 15:29

‎07-20-2020 10:35 - edited ‎11-08-2023 15:29

Hi there @Sharb9501, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's behavior. I appreciate you taken the time to troubleshoot it prior to posting here.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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‎07-28-2020 05:49

‎07-28-2020 05:49

Same here smh

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