Charge 3 black lines on the screen

[PS9939]

My Charge3 has several black horizontal lines on the screen (assuming dead pixels?) that have started appearing this week. I have tried restarting my device a few times, fully charging it, and changing the clock face. None of this has helped. Does anyone have any other ideas that may help?

The device also has not been the best at sleep tracking since these appeared.  And lastly there is a massive delay in displaying my calorie burn on the app. Not too sure how this happened as the FitBit was completely fine a week ago. (Device purchased in February). 

Appreciate any insight and thank you in advance!

Moderator Edit: Clarified subject

[Wardk]

Hi

I have had the same problem. I posted this last week and haven't heard back from the Support team and have left a message with the online chat on the weekend and am yet to hear back.

Let me know if you have any luck

Thanks

Kate

[ST22]

I contacted Fitbit and they helped me by sending a new one. Try again to contact them.

Susan

Get Outlook for iOS

[KFit21]

Hi Marre, 

I am having the same issue with my fit bit with the lines on the screen and I am looking to raise a ticket to get some support to resolve please. 

Please can you let know how to proceed. 

Thank you 

[higgs91]

Hi there,

I have this same problem where 2 black lines are appearing on my fitbit charge 3 screen (I've only had it for a year)

I have searched the forums, for answers and I have tried both:

• rebooting the device
• changing the clock screen

The issue persists across all screens of the device.

Please can you help me get in touch with support about this,

Many thanks

Rosie

[Nikx]

My charge3 also has this problem. It is syncing fine and I have changed the clock face but the lines are still there.

[Joshuapettigrew]

If a hard close doesn't work, you may need to contact customer service. If it is still under warranty they maybe able to have it replaced or offer other assistance.Sent via the Samsung Galaxy S10e, an AT&T 5G Evolution capable smartphone

[Calibluechick]

Apparently this black line issue has been a problem for awhile. My Fitbit is no longer under warranty. It was working perfectly until the black lines. I was offered a coupon to use for a new Fitbit but at the time it was better to get the Amazon prime day deal for that than it was from their store. Still haven't replacey Fitbit. I'm sad.they offer such a small coupon for something that is obviously a known problem that is no fault of the user. Maybe it's how they get people to upgrade. 

[Pamelama3]

I used the alarm function on my charge 3 yesterday and immediately noticed that the face had gotten smaller and looks gray with vertical lines. I tried changing the clock face to see if that was the problem and also rebooted it. Still looks the same. I received my Fitbit charge 3 for Christmas 2019. No damage has been done to it so I don't know why it would be failing already. Reading the forum, it seems that this is a consistent problem with the charge 3. 

[WilsonFitbit]

Hello everyone. @Calibluechick, @Pamelama3 Welcome to the community forums. 

@Calibluechick I'm sorry for the experience and thank you for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

@Pamelama3 I also appreciate the time you've taken to provide your feedback and thank you for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend contacting our Support Team for further assistance and they will be able to review your options and provide more information about any inquiry or concern you may have. 

Please note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.