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Charge 3 black lines on the screen

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‎01-06-2020 22:50 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 22:50 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

After going through the suggestions previously posted, I have now restarted my Charge 3 twice and also tried changing the clock face. No matter which face I select, I still have a dead black line in the same place on my screen. Suggestions?

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 01:15

‎01-07-2020 01:15

Hi @LadyNatira I'd suggest you contact Support

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎01-07-2020 01:15

‎01-07-2020 01:15

Hi @LadyNatira I'd suggest you contact Support

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎01-07-2020 13:36

In response to NellyG

‎01-07-2020 13:36

Hi there @LadyNatira, welcome to the Community Forums. Thanks for restarting your Charge 3 and changing the clock face prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Thanks for your help @NellyG.

 

I'll be around if you have any questions present. 

Maria | Community Moderator, Fitbit


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