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Charge 3 black lines on the screen

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‎01-08-2020 13:24 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-08-2020 13:24 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

I have already tried the reset option with no luck. 

 

 

Moderator edit: updated subject for clarity

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‎01-08-2020 14:56

‎01-08-2020 14:56

Contact Customer Support.

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‎01-08-2020 14:56

‎01-08-2020 14:56

Contact Customer Support.

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‎01-09-2020 05:34

In response to SunsetRunner

‎01-09-2020 05:34

Hi there @Sjohnson1114, welcome to the Community Forums. Thanks for restarting your Charge 3 prior to contacting us. Nice way to go! 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

 

Thanks for your suggestion @SunsetRunner. 😉

 

Have a nice day guys! 

Maria | Community Moderator, Fitbit


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