Charge 3 black lines on the screen

[Nunu25]

I have had my fitbit for just over a year and have recently noticed that I have black horizontal lines through the top of the clock face.

i have rebooted it and done a reset but is still the same.  I have changed the clock face but still experiencing the same problem.

Moderator edit: updated subject for clarity

[SunsetRunner]

Contact Customer Support.

[MarreFitbit]

Hi there @Nunu25, welcome to the Community Forums. I'm sorry for the late response. Thanks for already restarting your Charge 3 and changing the clock face prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SunsetRunner.

Let me know if there's anything else we may do to help you in the meantime. 

[Robin9326]

I’m having the exact same problem with lines across the top, the screen going dim and the clock is always wrong.

I can’t even sync it anymore as the app can’t locate the device, even after doing the reset.

Any fixes for these problems?

[Nunu25]

No fixes as of yet.  Just the suggested reboots.

i noticed yesterday that my watch had lost time as well! 

[Heather-S · Accepted solution]

@Nunu25 @Robin9326 

This sounds like a hardware issue and not something a restart will fix.  Please contact Fitbit Customer Support for further resolutions.

Best of luck!

[MarreFitbit]

Hi there @Robin9326, welcome here. Thanks for taking the time to troubleshoot your Charge 3 prior to posing here. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Hey @Nunu25, I've seen that our Support Team has solved this issue for you. 😉 Please keep an eye on your inbox for updates on your case. 

Thanks for your help @Heather-S.

Happy stepping you all, I'll be around if there's anything else I may do to help you in the meantime. 

[Robin9326]

Hi Marre and thanks.  I still haven’t heard anything from Customer Support, should I contact them directly?  My Fitbit is totally unusable and it’s only 13 months old.

Thanks for any help you can provide.