Charge 3 black lines on the screen

[KMeno1]

My Charge 3 has had a couple of horizontal black/blank lines on it for a while now, but the screen was still readable, and after perusing the forums I saw it was a fairly common problem. Today, when I put it on charge, the screen went almost completely white, and became unreadable. I've had it nearly a year (I'm pretty sure it was purchased last February), so this is a big disappointment.

I've tried all the fixes I've seen here on the forums: Reboot, short reset, long reset - nothing has worked at all. Any advice would be greatly appreciated.

Thanks,

Kimberly

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @KMeno1, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.