07-14-2020
07:05
- last edited on
09-16-2020
08:37
by
MatthewFitbit
07-14-2020
07:05
- last edited on
09-16-2020
08:37
by
MatthewFitbit
Hello,
My Charge 3 is only 7 months old and it lost a line of pixels a few days ago and every day it is losing more and more. I can provide a picture if needed.
Moderator Edit: Clarified subject
07-17-2020 09:08
07-17-2020 09:08
@MarreFitbit being an electronic executive myself (Director of Engineering), I fully understand! You have great products and they keep getting better and better. No way to predict early life failures like this. It's how we respond during a crisis that defines our character! Looking forward to a speedy resolution.
-Mike
07-20-2020 00:21
07-20-2020 00:21
Hi @MarreFitbit, the support team have been in touch and arranged a replacement. Many thanks to you and the team for your prompt service.
Best regards
Mel