Charge 3 black lines on the screen

[southpaw8684]

My Charge 3 has started getting black horizontal lines throughout the screen. Making it impossible to ready anything. Syncing fine. Tried everything possible to resolve this issue.

Doesn't seem to be a real solution but to replace the unit. Got mine for a Christmas gift this past year from a Kohl's. So only had it 7 months.

Any help would be appreciated

Moderator Edit: Clarified subject

[JoJobean76]

Mine and my husband was the same issue and time scale..
Our case was passed to customer arrive and we both had replacement pebbles within the week

Jo Atkinson
Sent from my iPhone

[MarreFitbit]

Hi there @southpaw8684, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen issue and for taking the time to fix it prior to posting here. Nice way to go! 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. We hope your issue is solved soon. If you have any questions, don't hesitate to let me know.

Hey @JoJobean76, thanks for stopping by and sharing the outcome of your case with our Support Team. I'm glad to hear that your replacements are on their way. 

I'll be around if there's anything I may do for you in the meantime. 

[Wesley_949]

Okay, I’m am beyond all doubt, that I am NOT a happy customer.  The Fitbit Charge 3 is a tedious tracker, even with a design flaw or software bugs.  My Charge 3 developed missing pixels, so I bought a new Charge 3 Special Edition 3-weeks ago, whilst waiting for Fitbit Customers Services to send me a replacement for the faulty one.  

3-weeks later, my “new” Charge 3 Special Edition is now also starting to have missing pixels and lines going across the top left of the display.  It’s 3-WEEKS OLD!!!!!  I am so annoyed and I’ve lost all faith in Fitbit.  The Charge 3 is the worst tracker ever made.

Right, do I need to contact Fitbit Customer Services or do I need to contact the U.K. Retailer from where I bought it from?  This needs to be replaced ASAP or issued a refund.  

Replaced or Refunded, either way, Fitbit has lost me as a customer.