Charge 3 black lines on the screen

[Yogachica]

I have had my Charge3 for just over a month. A week ago it developed a black line at the top of the screen, I cannot read my clock properly. 

I have reset it, nothing. What is my solution. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Yogachica, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen had developed black lines. Thanks for the steps you've tried so far in order to fix it, I'll be glad to help you with this. 

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Yogachica]

Hi, Thank you for you email regarding my Fitbit charge3.  I have tried everything that you have suggested but none of them have worked.  I still have the line over my clock face.I really like my Fitbit. I updated 1month ago from my Charge2, I had no issues at all with that one.Please advise me what my next course of action is.Regards Patricia Freeman Sent from my Samsung Galaxy smartphone.

[MarreFitbit]

Hi there @Yogachica, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon.