Charge 3 black lines on the screen

[ev63]

• This is my second charge 3 and was a replacement for exactly same problem. Have done restart, long restart, changed clock face . Lines increasing. Yet another dud charge 3.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ev63, it's nice to see you around the Community Forums. I'm sorry to hear that your Charge 3 replacement has developed black lines on the screen. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products. I appreciate you've already taken the time to troubleshoot your tracker prior to contacting us.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Ajcycler]

Same here. Replacement just started getting the lines after having for 8 months. REALLY disappointed!!!!!

[MarreFitbit]

Hi there @Ajcycler, thanks for stopping by. I'm sorry to hear that you're also experiencing issues with the screen of your Charge 3 replacement, I understand why you're feeling disappointed. I'll be glad to help you with this.

If you haven't done so yet, please try the steps below:

1. Check if by any chance your Charge 3 it's still syncing. If that's the case, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your Charge 3 by following the steps from this help article: How do I restart my Fitbit device?

If the steps above don't work, I suggest performing a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

I'm looking forward to your response, let me know if you need further help.

[ev63]

Yep changed clock face. Done both restarts. Lines still there and more
every day.