Charge 3 black lines on the screen

[swapnilk]

Hey guys, my Charge3 has several black horizontal lines on the screen. It's been 3 weeks and the number of lines keep on increasing everyday. Also since yesterday it has stopped responding. So as of now I can just see the time. All other interactions has stopped working. Let me know if you have any solution to this?
I have tried restarting device since that is the only thing I can do for now given that all other interactions are not working. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @swapnilk, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has developed black lines, I understand where your concern is coming from and how you must be feeling. 

In order for me to better assist you with this, please confirm that you've followed the suggestions below:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

[swapnilk]

Thanks for reaching out @MarreFitbit.
1. I changed the clock face but I still see the black lines.
2. I have restarted device but i still see the issue.

[DaveSyn]

Hi!

I reset my Charge 3, change the clock. Nothing work and I’m losing the entire screen until the week-end if it continue.

Could you just fix your watch!!!

[MarreFitbit]

Hi there @swapnilk and @DaveSyn, thanks for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.