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Charge 3 - black screen. Tried it all

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‎04-20-2020 06:48 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-20-2020 06:48 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My screen is black. I’ve reset, synced, changed the clock face, charged... tried all the hacks I’ve read on here. It still tracks steps, but I have to sync it to my phone to find out anything. I’m very frustrated. 

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‎04-20-2020 11:38

‎04-20-2020 11:38

@sateach It sounds like a dead display.  You should reach out to Customer Support.  

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-20-2020 11:38

‎04-20-2020 11:38

@sateach It sounds like a dead display.  You should reach out to Customer Support.  

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎10-14-2020 05:28

‎10-14-2020 05:28

Mine is exactly the same. It worked fine up until last week. I charged it, went to use it, the red light on the back stayed on. It is syncing to the app on my phone but nothing we tried has worked to make the screen come back on. Don't know what to do. 

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