Charge 3 black screen and gets hot when charging it

[Delbridge]

My Charge 3 was working perfectly one minute then I look down and it was a blank screen. It was at 75% charge last time I checked on it which was half an hour before it turned off. I went to plug it in and nothing happened, it didn't vibrate, the screen just stayed black. I thought maybe the battery died so I kept it plugged in for 2 hours, nothing happened, it just got really warm. I tried to press the button on the side in hopes to restart it, but again nothing happens, just a black screen. I don't know what to do. Should I keep it on the charger and wait to see if It'll turn on? Should I just send it back for a new one? Am I just wasting my time on this product? 

Moderator edit: updated subject for clarity

[WilsonFitbit]

@SunsetRunner Thanks for your reply. 

I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Since your situation is being handled by our team, I recommend reaching out to them or reply back to your case and please explain you can't create a PayPal account for your mother, this way they can review your case and get back to you with more information. Thank you very much for your continued patience and understanding. 

[OmegaGeek]

Does this mean that my charge 3 is dead? I have had mine for the 17 months. It wouldn't stop vibrating this morning, so I took it off. Then I had to charge it because the screen wouldn't turn on. It was very hot to the touch and the green lights on the back were off, after charging for over an hour. 

[SunsetRunner]

Good luck. I had the same issue and was told I had to send it back to get a refund. Although it wasn’t a year old, they would not replace. Still waiting for the Return slip so I can send it back. Apparently there is a know issue with Fitbit batteries based on what I’ve read in online reviews

Sent from my iPhone

[WilsonFitbit]

Hello @OmegaGeek. Welcome to the community forums. @SunsetRunner Thanks for your reply. 

@OmegaGeek Thank you so much for the detailed information. If your Charge 3 is no longer turning on, it is possible that troubleshooting steps won't resolve the inconvenience, but I was able to see that you have reached out to our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them. 

@SunsetRunner Thank you so much for your feedback and comments, these are very appreciated. Note that you can also reply back to your case if you still need further assistance or if you don't receive any update in regards with the return process and our team will be glad to continue assisting you.

On a side note, this thread is now closed and if you have any other inquiries or questions, please post them in a new thread.