Charge 3 black screen and gets hot when charging it

[Delbridge]

My Charge 3 was working perfectly one minute then I look down and it was a blank screen. It was at 75% charge last time I checked on it which was half an hour before it turned off. I went to plug it in and nothing happened, it didn't vibrate, the screen just stayed black. I thought maybe the battery died so I kept it plugged in for 2 hours, nothing happened, it just got really warm. I tried to press the button on the side in hopes to restart it, but again nothing happens, just a black screen. I don't know what to do. Should I keep it on the charger and wait to see if It'll turn on? Should I just send it back for a new one? Am I just wasting my time on this product? 

Moderator edit: updated subject for clarity

[Brokendown6991]

They replaced it fairly quickly. All in all I was quite happy with the
overall customer service.

[Ncg54]

And the replacement process is slower than if you send it by courier on a
bike across the country. I shipped it on 11/20 & they're just preparing to
send me a replacement.

"Our lives begin to end the day we become silent about things that matter."
-- Martin Luther King, Jr.

Moderator edit: personal info removed

[CColey24]

Spoiler

I'm having the same issue. It started with the white screen then after I rebooted if never came back on....just really hot while charging it...

[Ncg54]

Because it was still within the one-year warranty, they took it back, but
it took close to 2 months before I received a replacement.

"Our lives begin to end the day we become silent about things that matter."
-- Martin Luther King, Jr.

Moderator edit: personal info removed

[ryleejones]

Same thing happened here. The screen went black, buttons on side wouldn't work, so I plugged it in (even thought I knew the battery wasn't dead) and got a smiley face on the screen. Checked it in a few hours and the screen was dangerously hot. At present, I'm away from home (and my receipt) for several weeks. It has definitely been less than a year since purchase. Will I have to provide a receipt for replacement, or is my on-line registration enough?

[BeastiansRawr]

They seem to verify information through your FitBit account anyway, so you will be fine contacting them sans receipt.

[Brokendown6991]

Just message them and they will replace it. I didn't have a receipt.

[ryleejones]

Thank you very much!


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Moderator edit: content 

[Kinyany]

Had a Charge 2 - after sometime the strap clipping mechanism on one side malfunctioned making it come loose. Several times I replaced the straps but it happened again so that I almost lost the charge 2. Instead I chose to upgrade to charge 3 but I have since suffered this screen black out, battery won’t charge and seriously overheats problem. Need help!

[BeastiansRawr]

I miss my Charge 2 - other than the loose strap I had no problems with it. That said, you're only recourse now is to contact support, they're likely to put you through some kind of rigmarole before ultimately sending you a replacement. So, contact them sooner vs. later. 

[ryleejones]

Thank you very much. I’ve tried to contact support via live chat, and
that’s not working. Guess I’ll have to call them and sit on hold.
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Moderator edit: content 

[Kinyany]

Done so - thanks and keep well!

Sent from my iPhone

[Ncg54]

If it's within the one-year warranty, they'll take it back, BUT it's a
two-month wait before you get another one...

--
"Our lives begin to end the day we become silent about things that matter."
-- Martin Luther King, Jr.

Moderator edit: personal info removed

[CColey24]

I contacted the help then did the chat. I did have to wait for a while. She asked me a series of questions and tried to troubleshoot the problems. Of course nothing worked so she emailed a postage label for me to ship my broken Fitbit back for replacement. I will update when I receive it. Thanks to everyone who told me to use the help/support/chat. I don't mind the wait! I need my Fitbit!!! 😆

[Kinyany]

Thanks Coley.

I emailed and have since been contacted by Support less than 48 hours later; so pretty quick.

I have answered a couple of questions asked and hope I will soon be taken out of my current misery trying to go about life without my Fitbit!

Cheer!

Sent from my iPhone

[ryleejones]

Thank you!
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Moderator edit: content 

[Brokendown6991]

I got my replacement Fitbit very quickly. The process was very smooth and
easy. The staff were quite wonderful to deal with.

[CColey24]

Thank you! 

Sent from Yahoo Mail on Android

[ryleejones]

Thank you!

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Moderator edit: content 

[Newmomma6810]

Mine is doing the same thing right now. Face is completely black, won’t turn on, won’t vibrate or anything. It got really hot on the charger before I realized It wasn’t working. I’ve tried plugging it in and hitting the button to restart it and nothing happens. I love my Fitbit. Now my husband wants to get me a Apple watch. I need to fix this so I don’t get a new watch that I don’t want.