Charge 3 black screen and green light not blinking

[Rage1]

brand new charge3 will pair with phone and sync but there is no green light and the screen stays black

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Rage1, welcome on board. It's great to see you in the Community! 

I'm sorry to hear that your Charge 3 isn't working, and let's work on this together. Since your device is able to sync, I'd recommend to restart your device and change the clock face. If the issue persists, please perform a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

Keep me posted! 

[ATBAN5]

I’ve tried to reset my brand new charge 3 the way you’ve explained. I’ve tried the deep reset. The reset goes just for 3 seconds not longer then the smiley face comes on. Then I try again and again and then the logo with 001 comes on. When I take it from the charger nothing works just blank screen.  HELP

[MarreFitbit]

Hi there @ATBAN5, welcome here! Thank you so much for trying the restart recommended by @LizzyFitbit.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly.

Let me know if there's anything else I may do to help you in the meantime.

[Longani_90]

My fitbit charge 3 has turned blank. The green sensor light not working. Tried my best to press with charger but still not working.waiting for a possible solution.thanks from Rajan Longani. India