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Charge 3 black screen and hot when charging

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‎04-24-2020 01:27 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 01:27 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Went for a run. Smiley face came up and then the screen went black, Fitbit was not responding. I then put it on charge for a while and Fitbit got very hot- fire hazard! 
Is still not responding, have tried resetting by holding down side button- please help! 

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‎04-24-2020 06:37

‎04-24-2020 06:37

@Heidikarina Please reach out to Customer Support and remove it from the charger.  Do not wear it!  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-24-2020 06:37

‎04-24-2020 06:37

@Heidikarina Please reach out to Customer Support and remove it from the charger.  Do not wear it!  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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