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Charge 3 black screen and it won't stop vibrating

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‎01-21-2020 03:44 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 03:44 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

My charge 3 started vibrating sporadically yesterday. I tried resetting but I just get the happy face and then the screen goes black. My app says device not found. It was at 90%. Suggestions?

 

 

Moderator edit: updated subject for clarity

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‎01-22-2020 06:55 - edited ‎01-22-2020 06:56

‎01-22-2020 06:55 - edited ‎01-22-2020 06:56

Hello there @Peacedweller7, thanks for stopping by. Thanks for the details provided about your Charge 3's behavior and for taking the time to restart your Charge 3 prior to contacting us. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


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