help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black screen and small vibrations

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2021 16:38 - last edited on ‎08-25-2021 17:38 by Fitbit Moderator

‎05-30-2021 16:38 - last edited on ‎08-25-2021 17:38 by Fitbit Moderator

Hello. My sister has just given me her old charge three. It was working when she last used it but I am only getting a black screen and small vibrations. I cannot seem to get it to hard reset. I have gotten my phone to recognize it but it asks for a four digit code which I cannot access because the screen is black. Any ideas or is it just dead?

 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-31-2021 05:27

‎05-31-2021 05:27

Hello @Flies. Welcome to the community forums. 

 

Thank you for detailed information and for trying to perform some troubleshooting steps. Regarding your questions, I believe the inconvenience could be fixed by following some troubleshooting steps, but I noticed that you have reached out to our Support Team and they have provided information and assistance. 

 

If you still need further assistance or if you still have additional questions, I recommend replying back to your case or please contact them one more time and they will be glad to continue assisting. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes

‎08-25-2021 13:35

In response to WilsonFitbit

‎08-25-2021 13:35

Dear Wilson,

 

I have the same problem. How can I solve the issue?

 

Thanks,

Tieks

 

Best Answer
0 Votes

‎08-26-2021 04:27 - last edited on ‎02-21-2024 07:30 by Fitbit Moderator

In response to tieks

‎08-26-2021 04:27 - last edited on ‎02-21-2024 07:30 by Fitbit Moderator

Hello @tieks. Welcome to the community forums. 

Thank you very much for the information. If you've followed the suggested tips in this thread for screen inconveniences, I'd recommend trying to follow the tips suggested in this help article if your Charge 3 is now not charging: Why isn't my Fitbit device's battery charging?

If the inconvenience persists, please perform a long restart to your Charge 3, which is different than the basic restart and you can complete it by following the instructions below: 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.
Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes