Charge 3 black screen and won’t restart

[CoreyH518]

My Charge 3 screen has been blank for the last few days.  I’ve changed the clock face multiple times and used the charger to try and force a restart. Neither has yielded any results.  The device is still syncing and vibrating.

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[hprice87]

My apologies, the email had gone into my junk and I had missed it. To all other people in here, my case was opened on Sunday and the email offering me a replacement was sent on Tuesday (I just missed it) so thanks to Fitbit for sorting it so quickly and easily. 

[LStoffel18]

My Fitbit Charge 3 also is blank screen. I've tried the steps to reboot also and it doesn't work.

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[DavideFitbit]

That's great news, thank you for sharing this update @hprice87! 😀 

Welcome to the Community forums @LStoffel18, I'll be glad to help you with this. 

I've gone ahead and sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox.  

Let me know about the outcome. 

[Kmo123]

Hello. My husbands Fitbit is also having this problem and I have tried the suggested things to no avail. 

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[DavideFitbit]

Hello @Kmo123, welcome to the Community forums, I'll be glad to help you with this. 

Thank you for sharing that you've been having trouble with the screen of the Charge 3 device. 

I've proceeded to send your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[perkiegina]

Exactly the same for me. I contacted customer service. I told them I had already tried reboot a dozen times. Clock face changing worked for about 30seconds but display was very dim. Before I could even get to the point of checking brightness it went completely black again. Rep I was chatting with said they will open a case and send email but I am past warranty most likely, but regardless we should get some kind of fix or replacement since it's obviously a manufacturer error with this many people having the same problem. 

[stce]

Hi we also have the same issue tried everything but it doesn’t work if you are in a dark room my phone camera can just about pick up some of the screen 

[DavideFitbit]

Welcome to the Fitbit Community forums, @perkiegina @stce.

Thank you for sharing that you've been experiencing the same problem with your Charge 3 devices. 

If you already tried all the steps listed here earlier to resolve problems with the display, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[SLMcLean]

I have tried getting in contact with customer support as well. They have stopped responding as they tell me the same things I have tried from the community page. They have been ZERO help. I have chose to buy a different brand and no longer buy Fitbit which is sad because I have absolutely loved my charge but does no good if I can't read the screen.  

[DavideFitbit]

@SLMcLean Thank you for your reply and for sharing this update. 

They Support team will often need to verify that all possible troubleshooting options have been exhausted, since many users are able to resolve the problem after completing them. However, I do recommend that you continue the communication with them and let them know if the steps that you already tried so they can let you know how to proceed. 

Thanks again for taking the time to share all your feedback. Please know that all your comments are greatly appreciate and the team continues to work to improve the quality of products and services. 

[SLMcLean]

They are the ones who stopped responding to me. Kinda hard to keep communication with someone who doesn't respond back. This just shows what Fitbit actually cares about, they already have my money, so why care if I have an issue. Or in this case, many, many of us having the SAME exact problem. Seems a little sus. 

[DavideFitbit]

@SLMcLean Thank you for your response and your feedback.

If you haven't done so already, please make sure to check your spam and junk folders. It seems they Support team sent a reply some time ago. 

However, for a faster reply, I've also sent you information to them again to they can get in touch with you for further assistance. You should be receiving a response soon. For a faster response, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thanks again for sharing all your comments. Our team is always working to enhance your experience and your feedback is a big part of that process. 

[LStoffel18]

I found that I had to go into a VERY dark room. The setting may be set to very dim (you really can't see the screen) and needs to be set to bright again. Give that a try, if it doesn't work, something may really be wrong with the Fitbit. Hope this helps.

[SLMcLean]

Have already tried that as well. Nothing has corrected the issue. I do thank you. 

[DavideFitbit]

Hi, thank you for sharing this update and for confirming that you're still having this problem, @SLMcLean.  

I've been informed that you've been in touch with the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

@LStoffel18 Thanks for sharing your experience with this as well! 

See you around. 

[KCKIM74]

Hello!  My screen went dim ages ago, and I just put it back in the box and forgot it. I see there are several tips, but I’ve had no luck (15-sec hold, and swipe right 4 times to change brightness, etc). 
warmer weather is here and I’d really like to utilize my Fitbit 3 to track what I had been doing, but can’t because I can’t see anything (too dim, and  too small of a font to read what’s on the screen).
How can I proceed, and get it fixed?
Thanks  in advance…. Cheers  

[SLMcLean]

Unfortunately I've not found an answer to fix the problem. Just like many others with the same problem, Fitbit just sweeps the problem under the rug. Fitbits only answer seems to be offering a discount to purchase another Fitbit. 

[DavideFitbit]

Hi, welcome to the Community forums, @KCKIM74 @SLMcLean. 

I appreciate the details that you've provided and for confirming that you're having the same problem with the Charge 3. 

If you haven't done so already, please make sure to get in touch with the Customer Support team for further assistance with this, or if you already have a case created, I recommend that you continue the communication with them so they can let you know how to proceed or if there are any options available for you.  

Thank you for the information and for the feedback provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around.