help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 black screen but app updating with steps etc

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2020 05:27 - last edited on ‎11-12-2020 12:55 by Fitbit Moderator

‎11-07-2020 05:27 - last edited on ‎11-12-2020 12:55 by Fitbit Moderator

Help. I can’t reboot my charge 3 however many times I try. I’ve tired changing clock face too like other people suggested online. 

My charge 3 has a blank/black screen. It makes a vibrate noise if I touch the side button but the screen is dead!  It’s charging ok. It’s syncing ok. It’s updating my steps etc ok on the app but I can’t get nothing on the screen!!  Any further help would be appreciated. 

I’m not happy it was brand new in Jan 20. Died in April 20 and Fitbit sent other pebble to me now this one isn’t working. 😡 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-07-2020 05:56

‎11-07-2020 05:56

Mine literally did the same thing this morning. Rebooted about 20 times, changed to every clock face....nothing

Best Answer
0 Votes

‎11-09-2020 10:00

In response to Sackattck

‎11-09-2020 10:00

@Mrs_F @Sackattck It's great to see you in the Community! 

 

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. @Sackattck I have created a ticket so our Support team can further assist you via email. @Mrs_F I noticed that you already have a ticket with the team so please work with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes