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Charge 3 black screen, constant vibration, won't restart

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‎10-05-2020 03:25 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-05-2020 03:25 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

My charge 3 randomly started vibrating non-stop, screen blacked out and it is now unresponsive. 

 

I've only had the Fitbit for several months. 

 

I've tried all of the hard restarts and the screen still won't switch on again - the device just randomly vibrates.  The sensors on the back also appear to remain off. I have also tried changing watch faces to no avail. Very frustrating - please advise.

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‎10-07-2020 16:47

‎10-07-2020 16:47

Welcome to the Fitbit Community @MikeT2020.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working. Thank you for the information provided and for trying to resolve the issue before contacting us. 

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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