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Charge 3 black screen phone still saying it’s charged

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‎10-31-2020 13:03 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-31-2020 13:03 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

My fitbit charge 3 was working perfectly fine last night woke up this morning and nothing. 
synced to phone saying it’s still half charged but I have a black screen on my fitbit. 
I have had it for 6 months and it’s never had any issues I have done all the stuff online to says to do but nothing is working. 

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‎11-01-2020 09:40 - last edited on ‎01-24-2025 05:30 by Fitbit Moderator

‎11-01-2020 09:40 - last edited on ‎01-24-2025 05:30 by Fitbit Moderator

@MSlattery I hope you're doing well!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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