Charge 3 black screen with white lines

[Sergiopds94]

Hi

I have had my Charge 3 for about 1 year. I went swimming today and it was fine but when I climbed out the pool the screen went black and the tracker started vibrating constantly. Every now and then the screen would show signs of life but the display would look as if the screen was cracked, showing white vertical lines and skewed or half display. 

I have done the entire reboot process and the watch is syncing properly. I could not see the smiley face though.

I have not bumped this watch and it is in prime condition. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @Sergiopds94, it's good to see you around in the forums for the first time, I'll be glad to help you with this. 

Thank you for sharing this information about the screen of your Charge 3 that is not responding after using it to swim and about the troubleshooting steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me  know if you have further questions. 

[Sergiopds94]

Hi @DavideFitbit 

Thanks for responding in good time! I look forward to receiving an email from Customer Support. 

I will reach out if I have any other issues or questions.  

[DavideFitbit]

No problem @Sergiopds94!