help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 - black screen, won't restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2020 09:25 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 09:25 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

My charge 3 has been acting up for a while now. 

 

Wouldn't update to latest firmware, wouldn't track sleep, screen started to look weird a couple of days ago and now I can't see anything on the screen.

 

Fully charged it today, managed to download the latest update, tried changing the clock face as recommended on other threads, tried to turn it off while on my wrist, on charge and off charge - refuses to restart (unless it's restarting and I can't tell because I can't see anything!!). Still seems to be tracking everything as I can check on the app. But isn't much good to me if I can't see the screen on the Fitbit. 

Is there anything else I can do? 

Best Answer
Labels:
1 REPLY 1

‎04-22-2020 11:18

‎04-22-2020 11:18

Mine has been doing the same since last night. Doesn’t matter what I try or how often, it just won’t work. Only 4 months old and a gift so very disappointing. 

Best Answer
0 Votes