Charge 3 black screen won’t turn on

[pey_ef]

Hi! 

I lost my cable over a year ago, so my Fitbit Charge 3 has been dead for a while. I just bought another cable and when I plug it in, the watch makes a small vibration.

I’ve followed all the restart tips I could find 

(So keeping the button pushed for either 4, 8, or 15 seconds, unplugging it and then plugging it back in) but the screen of my watch just stays black.

Sometimes it will only vibrate for 8 seconds and then stop, or even for maybe 1 second and then stop and won’t start again.

What else can I do to get it to start working again?

Thank you

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @pey_ef.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

See you around.