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Charge 3 black screen

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‎11-11-2018 12:49 - last edited on ‎11-17-2020 15:03 by Fitbit Moderator

‎11-11-2018 12:49 - last edited on ‎11-17-2020 15:03 by Fitbit Moderator

Sometime between 6am-10am my Fitbit Charge 3 just stopped working. The screen is black and the button is unresponsive. I have had issue in the past few weeks where it would randomly do this but only for a few minutes at a time. It has now been hours and my Fitbit never turned back on. I followed the steps in the troubleshooting and plugged my Charge 3 into my PC but it still never turned back on.

 

Please help!

 

 

Moderator edit: subject for clarity

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‎02-22-2021 04:55

In response to soysop

‎02-22-2021 04:55

Hello everyone. 

 

For screen inconveniences, I recommend checking the following thread. You can contact our Support Team if the troubleshooting steps don't work. 

 

On a side note, I'll close this thread and for updates, please check the one suggested above. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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