Charge 3 black screen

[justletme]

Hi there, I have tried all the recommended method to fix the black screen problem on my Charge 3 but it still doesn't work.
- Connected to power and press it for 15 seconds. [Still black screen]
- changed clock face [ Still black screen]

So I just have to accepted that this is Fitbit? This is Charge 3 and fall this rubbish away?

Moderator edit: subject for clarity

[Lushay]

This has just happened to me. Tried changing clock faces three times and on charge/press-hold for up to 25sec and nothing. Still vibrates but no screen 😤

[Lushay]

And failing to sync 😡

[Deedbn]

I found this thread today as my Charge 3 has had the same black screen issue despite being apparently functional (vibrating and syncing). Solutions presented here/on youtube and various tech forums have failed to rectify it over the past few days.

I have just spoken to customer support via live chat and they have been helpful. I would strongly recommend that anyone having this issue, and where the presented solutions do not work, also gets in touch with them, do not put it off!

[WilsonFitbit]

Hello everyone. @Deedbn, welcome to the community forums and thanks for your input! 

Our Support Team confirmed that you have reached out to them and they have worked on your case. Since you received assistance from them, I suggest you to update your case if you have additional questions or inquiries. 

On a side note, I'll close this thread but for screen inconveniences, I recommend checking this thread.

Have a great day!