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Charge 3 black vertical and horizontal lines on the screen

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‎01-02-2020 09:39 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-02-2020 09:39 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

Hello

 

My fitbit charge 3 today started having 5 horizontal and 1 vertical line through the screen blocking the content.

 

I already did a hard reset.

 

How can i have my screen fixed?  

 

Thank you

Westonas@aol.com

 

Moderator edit: updated subject for clarity

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‎01-02-2020 13:26

‎01-02-2020 13:26

Contact Customer Support.

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2 REPLIES 2

‎01-02-2020 13:26

‎01-02-2020 13:26

Contact Customer Support.

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‎01-03-2020 08:07 - edited ‎10-09-2023 08:23

In response to SunsetRunner

‎01-03-2020 08:07 - edited ‎10-09-2023 08:23

Hi there @Acstrizzly, welcome to the Community Forums. Thanks for the details provided and for taking the time to restart your Charge 3. 

I've seen that our Social Media team has created a support case for you to get in touch with your you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @SunsetRunner.

Maria | Community Moderator, Fitbit


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